Privacy and Cookies Policy

We are committed to protecting the privacy of all visitors to http://yatrachef.com/ ("YatraChef") (the "Website"). Please read the following privacy policy which explains how we use and protect your information.

We are 11th Hour Innovations Private Limited ("YatraChef"), a company registered in India under company number U63090KL2013PTC034092 and with our registered office at Kochi, Kerala.

By visiting and/or ordering services on this Website (www.yatrachef.com), you agree and where required consent to the collection, use and transfer of your information as set out in this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit the Website or make an order through YatraChef Website, you may be asked to provide information about yourself including e-mail address, phone number, credit card/debit card information or train route. You may, however, visit our site anonymously. We may also collect information about your usage of the Website and information about you from the messages you post on the Website and the e-mails or letters you send to us.

  1. USE OF YOUR INFORMATION

  • Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you were necessary concerning our services. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business and for any statistical or analytical purpose.

  • We may use your information to contact you for your views about our services and to notify you occasionally about important changes or developments on the Website or our services.

  • Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc) as well as by e-mail.

  • Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g.SMS, MMS etc) and/or e-mail) and to help us analyze the information we collect so that we can administer, support, improve and develop our business and services to you.

  • If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in section 8 below and/or amending your profile accordingly.

  • Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

  1. DISCLOSURE OF YOUR INFORMATION

  • The information you provide to us will be transferred to and stored on our servers in Cochin, and may be accessed by or given to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

  • Those third parties that process information such as, process credit card payments and provide support services for us. In addition, we may need to provide your information to any delivery restaurants ("Delivery Restaurants") that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. YatraChef will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

  • If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in section 8 below and/or by amending your profile accordingly.

  • If our business enters into a joint venture with purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

  • We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of YatraChef, Delivery Restaurants or others. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.

  • Please note that, in case of placing an invalid or bogus order or rejecting an order at the delivery time without any valid reason, YatraChef may disclose your name, email id and phone number in our website or in our social networking sites pages or to any 3rd party and 3rd party agency associated with us whenever necessary to prevent abuse of our service. 

  • Information that is to be used by third parties shall be in accordance to policies under the Indian law.

  1. COOKIES

  • Cookies are small amounts of information which we store on your computer. Unless you have told us you object, our system will issue cookies to your computer when you use the Website (whether you are a registered or non-registered user). Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you do that, you may not be able to use some features on the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies, over which we have no control.

  • Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

  • Your browser also generates other information, including which language the site is displayed in, and your IP address. An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.

  • We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.

  1. SECURITY AND DATA RETENTION

  • We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

  • Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

  1. ACCESSING AND UPDATING

  • You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in section 8 below. In the event that you make an Access Request, we reserve the right to charge a fee of  Rs. 500/- (" Five Hundred ")  to meet our costs in providing you with details of the information we hold about you.

  1. CHANGES TO OUR PRIVACY POLICY

  • Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through an e-mail notification.

  1. CONTACT

  • All comments, queries and requests relating to our use of your information are welcomed and should be addressed to  11th Hour Innovations Private Limited, 32/882, Pallissery Road, Palarivattom P.O., Ernakulum , Kerala – 682025

 

 

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